RTM for Senior Living — Powered by PointClickCare + CCN Health

RTM for Senior Living with PointClickCare and MatrixCare

Many senior living communities use PointClickCare as their facility EHR while the ordering physician or medical director uses MatrixCare for their practice. This dual-EHR reality creates challenges for RTM programs — clinical data lives in two systems that don't natively talk to each other. CCN Health solves this by integrating with both systems simultaneously.

The Dual-EHR Challenge in Senior Living

In senior living settings, it's common for:

• The facility to use PointClickCare for resident records, charting, and daily care documentation
• The physician to use MatrixCare for orders, billing, and clinical decision-making
• RTM data to be needed in both systems for complete clinical documentation

Without an integration bridge, care staff must manually enter data in both systems, leading to documentation gaps, billing delays, and clinical risk.

How CCN Health Bridges PointClickCare and MatrixCare

CCN Health's platform sits between both EHR systems, serving as a central hub for all RTM data:

1. Therapy data flows to CCN Health — Therapeutic outcomes and compliance data are captured by the CCN Health platform
2. PointClickCare receives resident records — Therapy progress, alerts, and care documentation sync to PointClickCare resident charts
3. MatrixCare receives clinical summaries — The ordering physician gets RTM reports, clinical observations, and billing-ready documentation in their MatrixCare workflow
4. Billing documentation routes correctly — Claims data goes to the billing entity (physician practice via MatrixCare) with supporting clinical documentation

Data Flow: PointClickCare ↔ CCN Health ↔ MatrixCare

Data Type	PointClickCare	CCN Health	MatrixCare
Resident Demographics	Source	Syncs	Receives
Therapy Outcomes	Receives	Hub	Receives
Clinical Alerts	Receives	Generates	Receives
Care Plans	Shared	Coordinates	Shared
Billing Documentation	Reference	Generates	Primary
RTM Time Tracking	Reference	Tracks	Primary

Why This Matters for Senior Living

No Wearables Required

Xandar Kardian sensorless monitoring captures vitals without devices residents need to wear, preserving independence and dignity.

Revenue Generation

Medicare reimbursement adds new revenue per resident per month with automated billing documentation.

Family Confidence

Proactive monitoring gives families peace of mind, improving satisfaction and occupancy rates.

Billing Considerations for Dual-EHR RTM

In dual-EHR environments, billing typically flows through the physician practice (MatrixCare):

CPT Code	Reimbursement	Billing Entity	Documentation Source
98975	~$19	Physician (MatrixCare)	CCN Health → MatrixCare
98976	~$50/mo	Physician (MatrixCare)	CCN Health → MatrixCare
98977	~$50/mo	Physician (MatrixCare)	CCN Health → MatrixCare
98980	~$48/mo	Physician (MatrixCare)	CCN Health → MatrixCare
98981	~$38/mo	Physician (MatrixCare)	CCN Health → MatrixCare

CCN Health ensures all required documentation is routed to the correct system for compliant billing regardless of which entity submits the claim.

Frequently Asked Questions

Do both EHR systems get the same RTM data?

Both systems receive RTM data, but the content is tailored to each system's role. PointClickCare gets resident care documentation, while MatrixCare receives clinical summaries and billing records.

Who submits the Medicare claims?

Typically the physician practice bills through MatrixCare, with CCN Health providing all required documentation. The specific billing arrangement depends on your organization's structure.

Is there extra setup for dual-EHR integration?

CCN Health configures both integrations during the standard implementation period. The dual-EHR setup is part of our standard offering — no additional cost or extended timeline.