Behavioral Health Integration for Memory Care — Powered by PointClickCare + CCN Health

BHI for Memory Care with PointClickCare and MatrixCare

Many memory care communities use PointClickCare as their facility EHR while the ordering physician or medical director uses MatrixCare for their practice. This dual-EHR reality creates challenges for BHI programs — clinical data lives in two systems that don't natively talk to each other. CCN Health solves this by integrating with both systems simultaneously.

The Dual-EHR Challenge in Memory Care

In memory care settings, it's common for:

• The facility to use PointClickCare for resident records, charting, and daily care documentation
• The physician to use MatrixCare for orders, billing, and clinical decision-making
• BHI data to be needed in both systems for complete clinical documentation

Without an integration bridge, care staff must manually enter data in both systems, leading to documentation gaps, billing delays, and clinical risk.

How CCN Health Bridges PointClickCare and MatrixCare

CCN Health's platform sits between both EHR systems, serving as a central hub for all BHI data:

1. Screening data flows to CCN Health — Assessment scores and intervention notes are captured by the CCN Health platform
2. PointClickCare receives resident records — Screening scores, alerts, and care documentation sync to PointClickCare resident charts
3. MatrixCare receives clinical summaries — The ordering physician gets BHI reports, clinical observations, and billing-ready documentation in their MatrixCare workflow
4. Billing documentation routes correctly — Claims data goes to the billing entity (physician practice via MatrixCare) with supporting clinical documentation

Data Flow: PointClickCare ↔ CCN Health ↔ MatrixCare

Data Type	PointClickCare	CCN Health	MatrixCare
Resident Demographics	Source	Syncs	Receives
Screening Scores	Receives	Hub	Receives
Clinical Alerts	Receives	Generates	Receives
Care Plans	Shared	Coordinates	Shared
Billing Documentation	Reference	Generates	Primary
BHI Time Tracking	Reference	Tracks	Primary

Why This Matters for Memory Care

Contactless Monitoring

Xandar Kardian radar sensors capture vitals without any wearables — ideal for residents who remove devices.

Wander Detection Support

Presence sensing and alert capabilities complement existing wander management systems.

Clinical Trending

Longitudinal data helps clinical teams correlate behavioral changes with physiological indicators.

Billing Considerations for Dual-EHR BHI

In dual-EHR environments, billing typically flows through the physician practice (MatrixCare):

CPT Code	Reimbursement	Billing Entity	Documentation Source
99484	~$48/mo	Physician (MatrixCare)	CCN Health → MatrixCare
99492	~$163	Physician (MatrixCare)	CCN Health → MatrixCare
99493	~$130/mo	Physician (MatrixCare)	CCN Health → MatrixCare

CCN Health ensures all required documentation is routed to the correct system for compliant billing regardless of which entity submits the claim.

Frequently Asked Questions

Do both EHR systems get the same BHI data?

Both systems receive BHI data, but the content is tailored to each system's role. PointClickCare gets resident care documentation, while MatrixCare receives clinical summaries and billing records.

Who submits the Medicare claims?

Typically the physician practice bills through MatrixCare, with CCN Health providing all required documentation. The specific billing arrangement depends on your organization's structure.

Is there extra setup for dual-EHR integration?

CCN Health configures both integrations during the standard implementation period. The dual-EHR setup is part of our standard offering — no additional cost or extended timeline.