RTM for Assisted Living — Powered by PointClickCare + CCN Health

RTM for Assisted Living with PointClickCare and Charm Health

Many assisted living communities use PointClickCare as their facility EHR while the ordering physician or medical director uses Charm Health for their practice. This dual-EHR reality creates challenges for RTM programs — clinical data lives in two systems that don't natively talk to each other. CCN Health solves this by integrating with both systems simultaneously.

The Dual-EHR Challenge in Assisted Living

In assisted living settings, it's common for:

• The facility to use PointClickCare for resident records, charting, and daily care documentation
• The physician to use Charm Health for orders, billing, and clinical decision-making
• RTM data to be needed in both systems for complete clinical documentation

Without an integration bridge, care staff must manually enter data in both systems, leading to documentation gaps, billing delays, and clinical risk.

How CCN Health Bridges PointClickCare and Charm Health

CCN Health's platform sits between both EHR systems, serving as a central hub for all RTM data:

1. Therapy data flows to CCN Health — Therapeutic outcomes and compliance data are captured by the CCN Health platform
2. PointClickCare receives resident records — Therapy progress, alerts, and care documentation sync to PointClickCare resident charts
3. Charm Health receives clinical summaries — The ordering physician gets RTM reports, clinical observations, and billing-ready documentation in their Charm Health workflow
4. Billing documentation routes correctly — Claims data goes to the billing entity (physician practice via Charm Health) with supporting clinical documentation

Data Flow: PointClickCare ↔ CCN Health ↔ Charm Health

Data Type	PointClickCare	CCN Health	Charm Health
Resident Demographics	Source	Syncs	Receives
Therapy Outcomes	Receives	Hub	Receives
Clinical Alerts	Receives	Generates	Receives
Care Plans	Shared	Coordinates	Shared
Billing Documentation	Reference	Generates	Primary
RTM Time Tracking	Reference	Tracks	Primary

Why This Matters for Assisted Living

Preserve Independence

Sensorless and wearable-free monitoring lets residents maintain daily routines without disruption.

Early Intervention

Real-time alerts enable staff to detect health changes before they become emergencies.

Family Engagement

Proactive monitoring gives families confidence their loved ones receive attentive care.

Billing Considerations for Dual-EHR RTM

In dual-EHR environments, billing typically flows through the physician practice (Charm Health):

CPT Code	Reimbursement	Billing Entity	Documentation Source
98975	~$19	Physician (Charm Health)	CCN Health → Charm Health
98976	~$50/mo	Physician (Charm Health)	CCN Health → Charm Health
98977	~$50/mo	Physician (Charm Health)	CCN Health → Charm Health
98980	~$48/mo	Physician (Charm Health)	CCN Health → Charm Health
98981	~$38/mo	Physician (Charm Health)	CCN Health → Charm Health

CCN Health ensures all required documentation is routed to the correct system for compliant billing regardless of which entity submits the claim.

Frequently Asked Questions

Do both EHR systems get the same RTM data?

Both systems receive RTM data, but the content is tailored to each system's role. PointClickCare gets resident care documentation, while Charm Health receives clinical summaries and billing records.

Who submits the Medicare claims?

Typically the physician practice bills through Charm Health, with CCN Health providing all required documentation. The specific billing arrangement depends on your organization's structure.

Is there extra setup for dual-EHR integration?

CCN Health configures both integrations during the standard implementation period. The dual-EHR setup is part of our standard offering — no additional cost or extended timeline.