Remote Patient Monitoring for Assisted Living — Powered by PointClickCare + CCN Health

RPM for Assisted Living with PointClickCare and MatrixCare

Many assisted living communities use PointClickCare as their facility EHR while the ordering physician or medical director uses MatrixCare for their practice. This dual-EHR reality creates challenges for RPM programs — clinical data lives in two systems that don't natively talk to each other. CCN Health solves this by integrating with both systems simultaneously.

The Dual-EHR Challenge in Assisted Living

In assisted living settings, it's common for:

• The facility to use PointClickCare for resident records, charting, and daily care documentation
• The physician to use MatrixCare for orders, billing, and clinical decision-making
• RPM data to be needed in both systems for complete clinical documentation

Without an integration bridge, care staff must manually enter data in both systems, leading to documentation gaps, billing delays, and clinical risk.

How CCN Health Bridges PointClickCare and MatrixCare

CCN Health's platform sits between both EHR systems, serving as a central hub for all RPM data:

1. Device data flows to CCN Health — Vital signs from monitoring devices are captured by the CCN Health platform
2. PointClickCare receives resident records — Vital signs, alerts, and care documentation sync to PointClickCare resident charts
3. MatrixCare receives clinical summaries — The ordering physician gets RPM reports, clinical observations, and billing-ready documentation in their MatrixCare workflow
4. Billing documentation routes correctly — Claims data goes to the billing entity (physician practice via MatrixCare) with supporting clinical documentation

Data Flow: PointClickCare ↔ CCN Health ↔ MatrixCare

Why This Matters for Assisted Living

Preserve Independence

Sensorless and wearable-free monitoring lets residents maintain daily routines without disruption.

Early Intervention

Real-time alerts enable staff to detect health changes before they become emergencies.

Family Engagement

Proactive monitoring gives families confidence their loved ones receive attentive care.

Billing Considerations for Dual-EHR RPM

In dual-EHR environments, billing typically flows through the physician practice (MatrixCare):

CCN Health ensures all required documentation is routed to the correct system for compliant billing regardless of which entity submits the claim.

Frequently Asked Questions

Do both EHR systems get the same RPM data?

Both systems receive RPM data, but the content is tailored to each system's role. PointClickCare gets resident care documentation, while MatrixCare receives clinical summaries and billing records.

Who submits the Medicare claims?

Typically the physician practice bills through MatrixCare, with CCN Health providing all required documentation. The specific billing arrangement depends on your organization's structure.

Is there extra setup for dual-EHR integration?

CCN Health configures both integrations during the standard implementation period. The dual-EHR setup is part of our standard offering — no additional cost or extended timeline.